Google Ads is a powerful advertising platform that allows businesses to reach their target audience and promote their products or services. However, sometimes advertisers may encounter suspicious payments on their Google Ads account, which can be concerning. In this blog post, we will explore the steps you can take to fix suspicious payments on Google Ads and ensure the security of your advertising campaigns.
1. Review Your Billing Information
The first step in resolving suspicious payments on Google Ads is to review your billing information. Log in to your Google Ads account and navigate to the “Billing & Payments” section. Check that your payment method details are accurate and up to date. Verify that there are no unauthorized changes or unfamiliar payment sources.
2. Contact Google Ads Support
If you notice any suspicious payments or unauthorized charges on your Google Ads account, it is crucial to contact Google Ads support immediately. They have a dedicated team that can investigate the issue and provide guidance on resolving the problem. Reach out to them through the provided support channels, such as phone, email, or live chat.
3. Enable Two-Factor Authentication
To enhance the security of your Google Ads account, consider enabling two-factor authentication (2FA). This adds an extra layer of protection by requiring a verification code in addition to your password when logging in. By enabling 2FA, you can minimize the risk of unauthorized access to your account and prevent suspicious payments.
4. Monitor Your Account Activity
Regularly monitoring your account activity is essential in detecting any suspicious payments or unauthorized access. Keep an eye on your billing statements, transaction history, and campaign performance. If you notice any irregularities, such as unexpected charges or sudden drops in ad performance, investigate further and take appropriate action.
5. Change Your Password
If you suspect that your Google Ads account has been compromised, it is crucial to change your password immediately. Choose a strong, unique password that includes a combination of letters, numbers, and special characters. Avoid using easily guessable passwords or reusing passwords from other accounts to protect your account from unauthorized access.
6. Review Third-Party Access
Review the third-party access to your Google Ads account and revoke any permissions that are no longer necessary or that you do not recognize. Unauthorized third-party access can potentially lead to suspicious payments or unauthorized changes to your advertising campaigns. Regularly review and manage the access granted to external tools or agencies.
7. Be Cautious of Phishing Attempts
Phishing attempts are common methods used by scammers to obtain sensitive information, such as login credentials. Be cautious of any suspicious emails, messages, or links that claim to be from Google Ads. Avoid clicking on unfamiliar links or providing personal information unless you are certain of the source’s authenticity. Report any phishing attempts to Google Ads support.
8. Regularly Update Your Software
Keep your computer or mobile device’s operating system and antivirus software up to date. Regularly installing software updates and security patches helps protect against malware and other security threats that could compromise your Google Ads account. This can also prevent unauthorized access and suspicious payments.
Suspicious payments on Google Ads can be a cause for concern, but by following these steps, you can resolve the issue and safeguard your advertising campaigns. Review your billing information, contact Google Ads support, enable two-factor authentication, monitor your account activity, change your password, review third-party access, be cautious of phishing attempts, and regularly update your software. By taking these proactive measures, you can maintain the security and integrity of your Google Ads account.